Refund policy

We have a 15-day exchange policy, which means you have 15 days after receiving your item to request an exchange.

Your purchases act as a donation, therefore we are not able to make returns.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start an exchange, you can contact us at info@milestogo.org. 
You can always contact us for any exchange question at info@milestogo.org.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Thank you for supporting Miles To Go :)